Privacy Policy

Who We Are

Sygma Solutions Ltd (Company No. 05365676, VAT No. 857896154) is a specialist training provider for underground utility location and avoidance. Our registered address is Hindley Business Centre, Platt Lane, Hindley, Wigan, WN2 3PA. Our Data Protection Officer is Michaela Ashcroft (michaela.ashcroft@sygma-solutions.com).

What Data We Collect

We collect personal data when you:

• Submit an enquiry through our contact form
• Book or enquire about a training course
• Request a bespoke training proposal
• Attend one of our training courses
• Contact us by phone or email directly

The data we may collect includes: name, job title, organisation, email address, phone number, and details of training requirements or enquiries. For course delegates, we collect the information required to register them with the relevant awarding body.

How We Use Your Data

We use personal data to:

• Respond to your enquiry
• Deliver and administer training courses
• Register delegates with awarding bodies (CITB, ProQual, EUSR, EAL) where applicable
• Issue course certificates and completion documentation
• Maintain records required by our accrediting bodies

We do not add you to marketing lists without your explicit permission. We do not sell or share your personal data with third parties for their own marketing purposes.

Legal Basis for Processing

We process personal data on the following legal bases: performance of a contract (where you have booked training); legitimate interests (responding to enquiries, maintaining business records); legal obligation (where required by our accrediting bodies or regulators).

Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, plus any period required by our accrediting bodies or applicable law. For course records, this is typically 3 years from the date of training. Enquiry data that does not result in a booking is retained for 12 months.

Your Rights

Under UK data protection law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data where we have no legal obligation to retain it; object to processing based on legitimate interests; lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at enquiries@sygma-solutions.com.

Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies. When you first visit, a consent banner managed by CookieYes allows you to accept or decline non-essential cookies. Your preferences are remembered and you can change them at any time by clicking the cookie settings link in the footer.

We use the following third-party tools that may set cookies or collect data:

For a full list of cookies set by this website, please refer to our cookie declaration managed by CookieYes, accessible via the cookie settings panel. You can also control cookies through your browser settings, though disabling certain cookies may affect site functionality.

Contact

If you have any questions about this privacy policy or how we handle your data, contact us at enquiries@sygma-solutions.com or 0203 971 8252.